{"id":12747,"date":"2024-10-12T15:41:17","date_gmt":"2024-10-12T13:41:17","guid":{"rendered":"https:\/\/euroequipe.eu\/frequently-asked-questions\/"},"modified":"2025-03-01T13:00:28","modified_gmt":"2025-03-01T12:00:28","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/euroequipe.eu\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_6e6a6958 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_25380bc7 via_grid cols_1-4 laptops-cols_inherit tablets-cols_1 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-text us_custom_7a6fd723\"><span class=\"w-text-h\"><span class=\"w-text-value\">FAQ<\/span><\/span><\/h2><h6 class=\"w-text us_custom_8035810e has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Frequently asked questions<\/span><\/span><\/h6><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs style_default switch_click accordion\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"e59a\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e59a\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">What are the requirements to access to the offers reserved to resellers?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e59a\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To access the offers reserved for retailers it is necessary to register on the site by providing your VAT number and company details. Once your registration is complete, our team will verify your information and approve your account. Only after approval will it be possible to view the reserved prices and access the dedicated promotions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m674\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m674\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Where can I download the updated catalogs of your brands?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m674\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can request the updated catalogs of our brands by sending an email or download them directly from the Products section of the site, available to all registered users.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w73f\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w73f\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">How can I get technical support for your products?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w73f\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To obtain technical support on our products, you can contact us via the form in the Contact section of the site or send us an email to <a href=\"mailto:assistance@hidroself.it\">assistance@hidroself.it<\/a>. Our team will be happy to assist you with any needs.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h7fc\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h7fc\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">What are the delivery times for the products purchased?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h7fc\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Delivery times vary depending on product availability and order destination. Generally, shipments are made within 3-5 business days from order processing. To know the status of your shipment, you can consult the reserved area or contact us directly.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g8b5\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g8b5\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Why is it possible to enter more than one contact person during registration?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g8b5\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We allow the insertion of multiple referents to offer more flexible and collaborative management. If two stores have multiple managers in the same department, they will be able to order together or view the same information by registering with separate accounts but linked to the same company profile.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d9b9\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d9b9\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">How does the price discount system work?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d9b9\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>After logging in, you will be able to see the prices dedicated to you, take advantage of the offers and freely purchase the products.<\/p>\n<p>Product prices include higher discounts based on quantities: exceeding \u20ac500 you get <strong>free shipping<\/strong>, going over the \u20ac1000 threshold you will receive a further <strong>3% discount<\/strong> and, exceeding \u20ac3000, you get a <strong>further advantage with a 7% discount<\/strong>.<\/p>\n<p>Furthermore, for your first order, you can take advantage of a <strong>10% discount <\/strong>by applying the promotional code <strong>BENVENUTO <\/strong>in the dedicated field before payment.<\/p>\n<p>But that&#8217;s not all: after your purchase, you will receive an <strong>additional 10% discount<\/strong> to apply to your next order (valid for 6 months!).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"FAQFrequently asked questionsWhat are the requirements to access to the offers reserved to resellers?To access the offers reserved for retailers it is necessary to register on the site by providing your VAT number and company details. Once your registration is complete, our team will verify your information and approve your account. Only after approval will...","protected":false},"author":1,"featured_media":7633,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12747","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions - Euroequipe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/euroequipe.eu\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Euroequipe\" \/>\n<meta property=\"og:url\" content=\"https:\/\/euroequipe.eu\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Euroequipe\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-01T12:00:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/euroequipe.eu\/wp-content\/uploads\/2024\/10\/euroequipe-sede.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1844\" \/>\n\t<meta property=\"og:image:height\" content=\"556\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/euroequipe.eu\\\/en\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/euroequipe.eu\\\/en\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently asked questions - 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