FAQ

Frequently asked questions

To access the offers reserved for retailers it is necessary to register on the site by providing your VAT number and company details. Once your registration is complete, our team will verify your information and approve your account. Only after approval will it be possible to view the reserved prices and access the dedicated promotions.

You can request the updated catalogs of our brands by sending an email or download them directly from the Products section of the site, available to all registered users.

To obtain technical support on our products, you can contact us via the form in the Contact section of the site or send us an email to assistance@hidroself.it. Our team will be happy to assist you with any needs.

Delivery times vary depending on product availability and order destination. Generally, shipments are made within 3-5 business days from order processing. To know the status of your shipment, you can consult the reserved area or contact us directly.

We allow the insertion of multiple referents to offer more flexible and collaborative management. If two stores have multiple managers in the same department, they will be able to order together or view the same information by registering with separate accounts but linked to the same company profile.

After logging in, you will be able to see the prices dedicated to you, take advantage of the offers and freely purchase the products.

Product prices include higher discounts based on quantities: exceeding €500 you get free shipping, going over the €1000 threshold you will receive a further 3% discount and, exceeding €3000, you get a further advantage with a 7% discount.

Furthermore, for your first order, you can take advantage of a 10% discount by applying the promotional code BENVENUTO in the dedicated field before payment.

But that’s not all: after your purchase, you will receive an additional 10% discount to apply to your next order (valid for 6 months!).